Bambinoush

Privacy Policy

Last updated: 8 October 2026

This policy explains how Bambinoush Ltd (במבינוש בע״מ), company number 517411039 ("Bambinoush", "the Operator", "we" or "our"), processes personal information in connection with the Bambinoush app, the website and the related digital services (together: "the Platform"). The Platform enables Parents and Babysitters, as defined in the Terms of Use, to find one another, arrange babysitting services and communicate with each other. Terms not defined in this policy shall be interpreted in accordance with their definitions in the Terms of Use.
In accordance with the Terms of Use, opening an account and using the Platform are intended solely for persons aged 18 and over. Personal information about children may be provided by a Parent in the course of arranging and carrying out babysitting services, although the children themselves do not use the Platform and do not hold an account.
The controller of the databases used to operate the Platform is Bambinoush Ltd, company number 517411039, 29 Allenby Street, Tel Aviv‑Jaffa, Israel ("Bambinoush" or "the Operator"), contact@bambinoush.com.
We process details you have provided when registering for and using the Platform, including first name and last name, telephone number, email address, login and account details, user type, language and contact details. Profile information may include a profile photo, city, neighbourhood or area of activity, self-introduction, availability, experience, rate and further details about the babysitting services, all depending on the details you choose to provide and the features you use.
Use of the Platform also involves storing information about requests, Bookings and their arrangement, confirmations, cancellations and other actions you have taken, ratings, reviews, activity metrics, reports, blocks, support requests and user content you have provided, including profile content, messages and correspondence between users. The history of correspondence between users may be retained in the service even after the ability to continue the correspondence has been blocked. When you contact us, we will process the details of your enquiry, your identification and contact details and the content you provide, in order to handle your enquiry, document how it was handled and protect our rights.
The Platform may include automatic translation of profiles, reviews and other content. Such translation involves processing the content using technological tools or relevant providers. Ratings, reviews and information about activity on the Platform may be used to display metrics, and for sorting, matching and search within the Platform, in accordance with the features active on it and the Terms of Use.
For the purpose of arranging and carrying out babysitting services, a Parent may provide information about a child, such as name, age or date of birth, photo, sensitivities, limitations, special needs, care instructions and other details necessary for the babysitting, according to the features active on the Platform. The person providing the information declares that they are a parent, guardian or other person lawfully authorised to provide the information and to share it with the relevant users for the purpose of the babysitting.
Information about a child may be displayed to the relevant users for the purpose of arranging and carrying out a Booking, depending on the stage of the service, the Platform settings and the access permissions applicable at that stage. The person providing the information should carefully consider the scope of the information they choose to provide. Bambinoush is not responsible for unauthorised use by another user of information lawfully disclosed to that user within the Platform.
Only information necessary for the babysitting should be provided, and excess information should be avoided. Content you provide in a Booking or in correspondence may include additional information about the child or members of the child’s family. Personal information about a child’s health, including information about allergies, medication or special needs, may be information of special sensitivity where its content reveals a health condition. Please bear in mind that content provided through the Platform may be processed, displayed to the relevant users and stored within the service, as set out in this policy.
The Platform may include identity verification through Didit or another verification provider. Depending on the active verification process, the procedure may involve processing a photo of an identity document, a photo of the face, a selfie, a video, a check matching the face to the document, device data, fraud-prevention signals and related technical information. The photo of the identity document may be stored by the verification provider in accordance with its policy and the arrangements that apply to it. Bambinoush may receive from the verification provider the verification result, a status, a transaction identifier and limited information necessary to operate the verification process and to prevent fraud.
Before an identity verification procedure begins, the user will be shown, in accordance with the law and the characteristics of the active process, information about the types of data processed, their purposes, the parties that process or receive them and the information received by Bambinoush. We will also make clear whether the verification is required to receive the requested service and what the possible consequences of not completing it are. Providing a photo of a document and identity verification are not a criminal record check, a sex offence check, a background check or a guarantee of a user’s future conduct, safety or suitability.
In-app purchases and subscriptions are made through Apple’s App Store or Google Play, depending on the relevant platform and the active purchase mechanism. Bambinoush may process limited information related to a purchase or subscription, such as transaction identifier, purchase status, subscription type, validity date and entitlement history, in order to manage entitlement to paid features, prevent misuse and handle enquiries. The payment method details themselves are processed by Apple, Google or the relevant payment provider, as applicable.
Information is processed, according to its type and the context in which it was provided, for the purposes of: opening and managing an account; verifying details and identity; creating and displaying profiles; finding, matching and arranging babysitting services; managing requests and Bookings; communication between users; displaying ratings, reviews and activity metrics and translating them; managing purchases and subscriptions; providing support and handling enquiries; securing the Platform and preventing fraud, impersonation, misuse and breaches of the Terms of Use; detecting, investigating and dealing with faults; managing disputes and protecting our rights and those of users and third parties; and complying with legal obligations.
This list of purposes does not permit the use of every type of information for each of the purposes. Each type of information will be used for the purpose for which it was provided, for a purpose that reasonably arises from use of the Platform or for another purpose permitted by law. Where consent is required by law for a particular processing, it will be requested separately and in a manner appropriate to the characteristics of the processing. Use for marketing purposes is also subject to sections 24 and 25.
Certain information is required in order to open an account, verify identity, use a particular feature or perform an action on the Platform, and other information is provided at your choice. Not providing required information, or not completing a required verification, may prevent opening an account, using certain features, receiving a verification badge, sending or receiving Bookings or continuing to use the Platform. A requirement by the Platform to complete a field is not in itself a legal obligation to provide information.
Within the Platform, profile details and content relating to finding, arranging and carrying out babysitting services, as well as ratings, reviews and activity metrics, are displayed to other users, according to the Platform settings and the features active on it. Recipients of messages receive the content of the messages sent to them. Users may also store, copy or use information they received in the course of dealings with you, and Bambinoush does not control such actions once the information has been provided to another user. For information about children, see also sections 7 to 9.
Providers that help operate the Platform may process information on behalf of Bambinoush and according to the service provided through them, including providers of identity verification, storage and cloud infrastructure, information security, communications and notifications, technical analytics, translation and support, as well as Apple, Google and other service providers used from time to time. Didit or another verification provider may process information for identity verification and fraud prevention; Apple and Google are involved in processing purchases and subscriptions on their platforms.
Information may be disclosed to a competent authority, a court, professional advisers, insurers, a potential acquirer or investor in the course of a corporate transaction, or another relevant party, where the disclosure is required or permitted by law, for the purpose of managing, exercising or defending rights, or in connection with legal proceedings, a reorganisation, a merger, an acquisition of business or a transfer of assets, and to the extent required for that purpose.
The use of providers and technological services may involve access to information or its processing outside Israel. Any such transfer will be made subject to the conditions applicable under Israeli law and to arrangements appropriate in the circumstances.
We may process technical information and usage and diagnostic data, such as IP addresses, device and app identifiers, device type and operating system, app version, technological identifiers, login data, logs, crash data, actions performed on the Platform and information about the network connection, in order to operate, maintain and secure the Platform, prevent fraud, analyse faults and improve the service. Information you enter about your city, neighbourhood or area of activity is separate from location data collected through a device or technological service. If the Platform requests access to a device’s location data, such access will be subject to the device permissions and to appropriate notice.
Retention of information will be limited to the purposes for which it may be held and to the period appropriate to each purpose, taking into account the type of information, the extent of its use, operational need, security, fraud prevention, dispute management, protection of rights and legal obligations. Correspondence history may be retained in the service even after the ability to correspond has been blocked; ending the ability to correspond, removing content or closing an account does not in itself mean that the information has been deleted from all systems or backups.
A request to delete an account may be submitted through the profile deletion option in the app, where available, or by contacting us at the address given in section 3. Submitting a request does not guarantee the immediate deletion of all copies of the information from every system, including backups, security records, information needed to prevent fraud, information needed to manage a dispute or legal proceedings, information provided to other users within the service and information that Bambinoush is required or entitled to retain by law. Any continued retention after an account is deleted will be only for a permitted and defined purpose and for the period required for that purpose.
Bambinoush takes reasonable organisational, technological and physical measures to protect personal information, in accordance with the information security obligations that apply to it and the nature of the information and processing. However, it is not possible to guarantee absolute protection against every security incident, unauthorised access, fault, loss of information or unauthorised use of information provided to another user. Security incidents will be handled, and reporting obligations, where applicable, will be fulfilled in accordance with applicable law.
Bambinoush also advertises the Platform on Instagram, Facebook and other channels. If we send you advertising messages through channels to which the law on advertising messages or direct mailing applies, we will do so in accordance with its requirements, including obtaining consent where it is required and providing an option to give notice of refusal.
Where personal information about you is used to approach you by direct mailing, you have the rights of deletion and of restriction on the disclosure of information set out in the Protection of Privacy Law. You may contact us to exercise them at the address given in section 3. Removal from marketing or direct mailing does not require stopping operational, service, security or legal messages needed to run the Platform, to the extent they are permitted by law.
Subject to the conditions, exceptions and time limits set out in the Protection of Privacy Law and applicable law, you may inspect personal information about you held in a database, yourself, through a representative you have authorised in writing or through a guardian. If, after inspection, you find that the information is not correct, complete, clear or up to date, you may request its correction or deletion in accordance with the law.
Where processing is based on consent, you may submit a request to withdraw consent with respect to future processing. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal, and does not oblige Bambinoush to continue providing a service or feature whose operation requires the relevant processing. The request will be considered in accordance with the law and the circumstances of the processing, and does not in every case require the deletion of all information already collected.
Requests may be sent to the email address contact@bambinoush.com. To protect the information, Bambinoush may require appropriate identification of the person making the request, verification of their authority to act on behalf of the data subject, or further details needed to examine the request. Requests will be handled within the time limits and in accordance with the conditions set out in law. You may contact the Privacy Protection Authority, and a refusal of a request for inspection, correction or deletion may be appealed to the court in accordance with the law.
We may update this policy from time to time and publish the updated version on the Platform. Where a change requires additional notice, additional consent or other action under law, we will act in accordance with the law. Publication of a new policy or continued use of the Platform does not in itself constitute consent to a new use of information where consent is required by law.

See also our Terms of Use and our help and support.

Any question : contact@bambinoush.com

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